Shipping policy

Domestic Shipping

Shipping will usually be completed through Federal Express and typically takes 2 to 3 days to process.  Paxton Gate, at our discretion, may opt to use a different carrier than requested at no additional cost to you. If express shipping is needed please make that selection at checkout and follow up with a phone call to make special arrangements (415.252.9990, ask for the stockroom).  Otherwise your Express Shipping request may not go out for a couple days.  We cannot ship to post office boxes.

Paxton Gate guarantees to meet our shipping promises in getting your package to the carrier but shipped items are considered F.O.B. and delays by the carrier or for other reasons beyond our control must be resolved between the purchaser and the carrier.

Plants by their nature are difficult to ship and on occasion breakage and leaf drop happens.  Minor damage to your plant, although distressing, will not kill it and is not reason for a return.  After unpacking your plant, clip off any leaves that are damaged beyond repair and water it.  If it's a high light plant you should slowly acclimate it to bright light over the period of a few days.  Having been in the dark for a few days it could burn if placed immediately in direct light.  We will advise as to whether a different shipping method and possibly additional fees are required for plants that you have selected. As always, please call us if you have any questions. In an effort to be minimize waste Paxton Gate uses biodegradable packing materials and/or reuses shipping materials whenever possible.

International Shipping

We are currently no long shipping international and do not have plans to in the near future. Sorry about the inconvenience.