General Questions

We are committed to ethically sourcing all of our treasures and oddities. To learn more about our philosophies and sourcing policies, please see our Ethical Sourcing section.

We do buy from private sellers. However, they will need to meet our ethical sourcing requirements and are inline with CA Fish and Wildlife laws and regulations. For more info, please email with a description of your item as well as any photos you have. Please do not bring items for sale to our SF location as the staff will be unable to help.

We do not.

Currently we are not offering workshops or classes at our SF location. This is likely to change in the near future and when it does, the listings can be found under the events section.  For PDX events and classes, please see their Facebook events page.

We can not. On that note, the taxidermist we work with will not accept this kind of work.

Gift cards can be used at any of our locations as well as on the website. On that note, gift cards can be purchased here.

We do not.

In some cases we may be able to help. Please contact for more information. Provide any information surrounding the damage and an image if possible.

Please email our buyer Trace at

Web Orders

Please contact for more information on the status of an order, a refund or any other issue surrounding the order. Please do not call the store regarding an online order as they will not be able to assist.

Discounts offered online or via email can only be used for online orders. Any discount given through a web based channel will not be applicable instore.


Orders will generally ship within 1-2 days or purchase via USPS. Once your order has been shipped, you'll receive an email with the tracking information. If you can't find the this email, please check your spam box as sometimes it can get filter into spam. For more information, please see our shipping section here.

Email with any questions or concerns regarding shipping. Please provide an order number as well as a brief description of your issue.

We currently do not ship outside of the USA..

Oversized items are only available for pick-up or if you arrange the shipping yourself. We will work with you and the shipping company of your choice to arrange a pickup. We recommend Trophy Transport for affordable shipping of large taxidermy pieces. They are a taxidermy specific shipping service that we’ve worked with many times before. More info about them can be found here. If you have questions or are having issues with arranging a pickup, please contact (Please note that If an item is oversized, it will be stated in the description of the item.)


If, for some reason, you are not satisfied with your purchase, please contact us at orders@PaxtonGate.comto receive return authorization. Please note: Items purchased online may not be brought into the store for a refund. They will not be able to process the return there. All online returns must go through the channel listed here.

Our instore return policy differs from our online return policy as the factor of damaged when shipped is eliminated. Instore purchases may only be return for store credit within 90 days of the purchase. For more information, please see our Return Policy section here.